REFUND POLICY

Effective Date: 04/01/2024

1. Refund Eligibility

1.1 Product Defect :

If the product received by customers is defective or damaged upon arrival, they are eligible for a refund.

1.2 Service Dissatisfaction :

Customers dissatisfied with a service provided by TWorks may be eligible for a refund, subject to the terms outlined in Section 2.

2. Service Refund

2.1 Eligibility Criteria To be eligible for a refund for services, customers must notify TWorks within 07 days from the date the service was delivered.

2.2 Discretionary Refunds Refund requests for services will be considered based on the specific situation and may be granted at the discretion of TWorks.

3. Product Refund

3.1 Eligibility Criteria To be eligible for a refund for products, customers must: - Notify TWorks within 07 days of receiving the product. - Return the product in its original condition, including all packaging and accessories.

3.2 Inspection Process Refund requests for products will be processed upon receipt and inspection of the returned item. TWorks reserves the right to deny a refund if the product is damaged due to customer negligence.

4. How to Request a Refund

4.1 Contacting Customer Support To request a refund, customers must contact TWorks customer support at solutions@tworks.in and provide the following information: - Order number - Reason for refund request - Supporting documentation (photos for damaged products, etc.)

5. Refund Processing Time 5.1 Timely Processing Refunds will be processed within 07 days after the returned item is received and inspected.

6. Non-Refundable Items

6.1 Exclusions Certain items may not be eligible for a refund. These include: - Downloadable digital products. - Products damaged due to misuse or neglect.

7. Changes to the Refund Policy

7.1 Modification Rights TWorks reserves the right to update or modify this refund policy at any time without prior notice.

8. Contact Information For any questions or concerns regarding this refund policy, please contact T-Works at solutions@tworks.in.